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FedEx Freight Excels in 30th Annual Quest for Quality

August 01, 2013

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Logistics Management (LM) has unveiled the results of the 30th Annual Quest for Quality Awards. For three decades, LM’s Quest for Quality Survey has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.
 
Transportation service providers are rated on LM’s five key criteria: On-time Performance, Value, Information Technology, Customer Service, and Equipment & Operations. 

In the National LTL category, FedEx Freight posted the top overall weighted average score. FedEx Freight also posted the top score in the Multi-regional LTL category, posting highest marks in all five key criteria. 

http://www.logisticsmgmt.com/article/quest_for_quality_national_ltl_pulling_away_from_the_pack


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