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Siriani & Associates has been designing comprehensive freight savings plans (FSP) for various associations since 1982. As the innovators of the FSP, Siriani takes pride in providing associations and their members with unparalleled customer service.

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Freight Savings Plan Carriers Win Quest for Quality Awards

August 06, 2012

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FedEx Express, FedEx Ground, FedEx Freight and New Penn won Quest for Quality Awards in Logistics Management’s 2012 survey.

The Quest for Quality program is regarded as one of the most important measures of customer satisfaction and performance excellence in the transportation and logistics industry. Quest for Quality winners are determined by the readers of Logistics Management magazine. Logistics and supply chain decision-makers rate providers in the areas of on-time performance, value, customer service, information technology and equipment/operations.

In the Air Express category, FedEx Express beat UPS in on-time performance, information technology, customer service, and equipment & operations.

In the Surface Package Carriers category, FedEx Ground topped UPS in on-time performance, value, and customer service.

FedEx Freight LTL (less-than-truckload) took top position in both the National LTL category and the Multiregional LTL category, taking quality wins in four of the five attribute categories in each. In the National LTL category, FedEx Freight posted the top weighted score of 47.54, 1.71 points higher than the score it posted last year when it also took top position.

New Penn was recognized for excellence in the categories of Northeast/Mid-Atlantic Regional LTL Carriers and Expedited Motor Carriers. For 18 years, New Penn has been the recipient of Quest for Quality awards.

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Marci Regan, Operations Manager, Mariners Church Bookstore